Shipping & Delivery
We offer Free Flat-Rate Standard Shipping on U.S. orders when shipping to the lower 48 states. Our standard shipping offer is excluded on Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders. Flat-Rate standard shipping includes multiple items place in one order.
Our standard shipping method is ground shipping and we will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide you with the option to specify your carrier of choice or express delivery.
*Please Note: Shipping times do not include processing time. Check the product page for process detail.
Shipping Department Business Hours and Cut-Off Times:
Our shipping department is open Monday through Friday 8am to 2pm Eastern Time.
Orders confirmed after 12:00 pm EST will begin processing the next available business day (unless placed on hold). Orders are processed within 3-5 business days. Shipping times begin when the order is shipped from our facilities or affiliate warehouse and do not include additional processing time. Please expect delays during the holidays. UrbnStylez is not responsible for carrier’s delays.
Out of Stock Items:
Unfortunately at times we have out of stock items. When this occasion arises please note you will not be billed for the out of stock merchandise. Your account will only be billed for the merchandise that has been shipped. If you have any questions you are more than welcomed to contact our Customer Service Center.
Undeliverables Orders:
In the event your order is returned to our warehouse as undeliverables, unclaimed or refused, our staff will contact you via phone or email to try and correct the problem. You will be required to pay additional shipping costs. If the package is returned after a 2nd attempt, you may be asked to use a different shipping address. You may also cancel your order. Cancelled orders will be refunded minus all shipping fees.
Lost or Stolen Order:
UrbnStylez provides tracking information for every package shipped. It is out of our control If a carrier looses or misplaces a package. Our customer service representatives are always here to help attempt to recover the package, however we cannot be held responsible for lost or stolen packages once we deliver the package to the carrier.
Orders on Hold:
In the event your order was flagged as possible fraud, we may place the order on hold. If your order was placed on hold, we may or may not contact you by email and/or phone to verify. This depends on your order history and presets of our fraud-detection systems. To verify an order to be shipped, We reserve the right to refuse business and may cancel orders we suspect to be fraud at any given time. Shipping times begin when the order is shipped from our facilities and do not include time for process and handling.
Orders canceled which were not placed fraudulently:
To ensure the security of our customers information, we may cancel your order as fraud, even when your order was not placed fraudulently. If this has happens to you, please contact us at helpdesk@urbnstylez.com
For questions about returns, please refer to our RETURN POLICY.